Moving God’s Hand
My wife and I were moving eight miles away, but this didn’t lessen our challenges. One was internet service with a former provider. Everything appeared to be on schedule until we received an email stating, “We can’t process your order. You have a past due amount.”
Two phone hours later, we discovered the error. Instead of disconnecting the service on our previous move day as requested, they entered our pro-rated amount as a partial payment, turned the balance over to the collection department and terminated our already discontinued service. Now they were penalizing us for a mistake they wouldn’t admit. Read more...
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